Kelana Jaya Line LRT Power Outage: TNB-RapidKL Blame Game

Kelana Jaya Line Delays @ Wangsa Maju Station 2014-09-19 15.33.49
Kelana Jaya Line Delays @ Wangsa Maju Station 2014-09-19 15.33.49

September 19th 2014 – A brief power outage has occured on 1:50 PM in some stations along Kelana Jaya line, causing commuters to be stranded at the stations as the crowd begin to swell as peak travel time draws near. According to statements made by RapidKL, the route between Masjid Jamek and Gombak station was affected by the outage. Fortunately, on 4:01 PM, power has been restored, just in time before workers find their way back home.

Although Kelana Jaya Line now has been equipped with new four-coach trains, congestion during peak periods is still a norm. It is not as bad as KL Monorail though.

During power outage, shuttle buses are being provided by RapidKL. However, the signage is not clear enough, with most of the instructions only comes from twitter.

Inter-service communication was smooth as we can see some notice put up via electronic display at Imbi KL Monorail station. However, when the service backs to normal, the signage was not updated promptly. This may cause confusion to commuters.

Translation: Kelana Jaya LRT service is fully functioning again. Any inconvenience caused are deeply regretted.

 

The Blame Game – RapidKL says:

On 1:50 PM, RapidKL announced the delay of Kelana Jaya Line, without mentioning specific reason of service delay.

Translation: KJ Line Update: We are having technical problems. Delays in schedule are expected.

Six minutes later they announced it was due to power fault between Masjid Jamek and Gombak.

Translation: KJ Line Update: 1350 hrs We are having power supply problems. Restoration work is being carried out.

 

About an hour later, they said it is because of Tenaga Nasional Berhad (TNB):

Translation: KJ Line Update: 1450hrs Kelana Jaya LRT service is still disrupted due to power supply interruption by TNB.

 

They even made a direct mention to TNB official twitter account, probably inducing commuters to address their complaints to TNB directly.

 

 

The Blame Game – TNB says:

Lets see what TNB has to say, via its corporate communications general manager, Omar Sidek:

“TNB would like to clarify that the stalled LRT services earlier Friday was due to switchgear fault at Rapid KL’s end.”

“We deny news reports that burnt TNB cables caused disruption to the LRT services”

 

Conclusion

While we cannot find conclusive evidence yet on the occurence, we believe some sort of miscommunication took place. We hope that emergency response team of both agencies will be more prepared for problems like this.

New KTM Intercity Timetable, Effective August 15th 2014

KTM Berhad Logo
KTM Berhad Logo

We have (finally!) updated the KTM Intercity schedule, effective August 15th 2014. We know we are slightly more than a month overdue but we feel the need to announce it to our visitors.

Some services were canceled due to SPAD’s directive on certain route along East Line.

For all other services, there is time change. Please refer to our updated schedule for up-to-date information.

Click here to visit the newly-updated schedule.

 

Additional Information

There is no fare increase yet at this moment.

Users who book online do not need to show their physical ticket while onboard for inspection. Instead, they just need to show it on their phone screen with their ID (Malaysians: MyKad) for verification.

KTM Intercity is an inter-city passenger train service by Keretapi Tanah Melayu Berhad (KTMB). It provides passenger rail service to various parts of Peninsular Malaysia. Other than KTMB, there is only one other passenger rail service company, which is Sabah State Railway, covering rail tracks from Beaufort, Sabah to Tenom, Sabah.

Rescheduling of KTM Intercity Train Timetable: Effective August 15th 2014

KTM Berhad Logo
KTM Berhad Logo

KTM Berhad has rescheduled the train timetable for all KTM Intercity services. Listed below are the services affected:

  • No. 29: Tumpat – KL Sentral: Departure time rescheduled to 6:30 PM from Tumpat station
  • No. 83: Tumpat – Gua Musang: Departure time rescheduled to 2:30 PM from Tumpat
  • No. 84: Gua Musang – Tumpat: Departure time rescheduled to 6:00 PM from Gua Musang
  • No. 81: Tumpat – Kuala Lipis: The route changed from Tumpat to Gua Musang only
  • No. 82: Kuala Lipis – Tumpat: The route changed from Gua Musang to Tumpat only
  • No. 85: Tumpat – Kuala Lipis: TERMINATED
  • No. 86: Kuala Lipis – Tumpat: TERMINATED
  • No. 91: Tumpat – Woodlands: ROUTE CHANGE from Gemas to Woodlands only. NUMBER CHANGE from 91 to 61
  • No. 92: Woodlands – Tumpat: ROUTE CHANGE from Woodlands to Gemas only, NUMBER CHANGE from 91 to 62.

The change is due to partial closure of the route Gemas – Gua Musang as enforced by Land Public Transport Commission (SPAD) starting from July 12th 2014. Please contact KTMB for further inquiries.

 

Source: KTMB Media Release

February – June Transit Programs

MTA Transit Museum

BUILDING NEW YORK: A CONVERSATION WITH MICHAEL HORODNICEANU

The President of MTA Capital Construction sits down with New York Times metro reporter Michael Grynbaum to provide insights into two giant projects that are reshaping the city and the way we travel within it. The conversation will center on the extension of the 7 train to Manhattan’s west side and the new Fulton Transit Center.

 

INSIDE THE ARCHIVES: FULTON FERRY SLIP

  • Thu, Mar 6, 6:30pm – Tickets
  • New York Transit Museum

Almost 200 years ago, on May 10, 1814, Robert Fulton built the first steam ferry to run from the old ferry slip in Brooklyn to New York City. Join Archivist Carey Stumm on a virtual journey through Downtown Brooklyn’s transportation history and the development of horse car, omnibus, trolley, elevated lines, the Brooklyn Bridge, and eventually the subway lines into Brooklyn — all stemming from this local ferry slip. This program highlights photographs and archival materials from the Museum’s extensive permanent collection.

 

PLATFORM

  • Thu, Apr 10, 6:30pm – 8:30pm – Tickets
  • New York Transit Museum
  • $10/$5 Museum Members

Inspired by the intricate choreography, engineering, and impromptu interactions of your daily commute? Looking for a public forum or a unique setting to present your transit related ideas? The Transit Museum is excited to announce PLATFORM, a new series of programs created by the public for the public. To kick off this new series, selected submissions will be presented at the Transit Museum on this date. Check back soon for updates on how to submit a proposal. For all you urbanists, historians, artists, and makers – have an idea? We’ll give you a PLATFORM. Must be 21+.

 

THE JEWEL IN THE CROWN: OLD CITY HALL STATION

  • **Members Only**
  • Sun, Feb 16, 1:30pm – Tickets
  • Sun, Feb 16, 3:30pm – Tickets
  • Sat, Apr 12, 1:30pm – Tickets
  • Sat, Apr 12, 3:30pm – Tickets
  • $40 Museum Members Only

As a member of the Transit Museum you can have the rare opportunity of exploring this decommissioned subway station with its elegant chandeliers, leaded skylights, vaulted tile ceiling, and graceful curves. You will feel transported back to 1904, a time when the subway’s opening and the completion of this station marked a moment of great civic pride. Children must be 10+ to attend and accompanied by an adult at all times. To be admitted to this restricted site participants must sign a release and provide a copy of a government-issued ID.

 

HIDDEN HISTORY: SUBSTATION 22

  • Sun, Feb 23, 1pm – Tickets
  • Sun, Mar 23, 1pm – Tickets
  • $45 / $35 Museum Members

Neighbors on this stretch of Nostrand Avenue are likely unaware of the power in their midst. Originally constructed to power the extension of the IRT subway to Brooklyn, Crown Heights’ Substation No. 22 was built with both old and new power equipment to reduce construction costs.

 

Venture with us behind the industrial façade to explore electrical machinery that dates from 1899 to 1994, and the crypt-like caverns that remain. Presented in conjunction with the exhibition ElectriCity: Powering New York’s Rails. Children must be 10+ to attend and accompanied by an adult at all times. To be admitted to this restricted site participants must sign a release and provide a copy of a government-issued ID.

 

TROLLY GHOSTS: THE TERMINAL UNDER DELANCEY

  • **Members Only**
  • Thu, Feb 27, 6pm – Tickets
  • Thu, Mar 20, 6pm – Tickets
  • $55 Museum Members Only

Explore a buried relic of the streetcar era on this exclusive tour of the former Williamsburg Bridge Railway Terminal. Delancey Underground has proposed reclaiming this site as a subterranean park. Children must be 10+ to attend and accompanied by an adult at all times. To be admitted to this restricted site participants must sign a release and provide a copy of a government-issued ID.

 

Source

  1. MTA Transit Museum  – program page

[KTMB Announcement] e-Ticket System Interruption

This announcement is taken from KTMB Official website:

Dear our valued customer,

We are sorry to inform that e-ticketing system is currently experiencing some difficulties for payment via Maybank2u.Technical expertise are in the midst of restoring the service.

For further information or ticket reservation, please contact;

1. Email : callcenter@ktmb.com.my.

2. Telephone : 1-300-88-5862 ( 7.00 am – 10.00 pm)

We apologize on the inconvenience caused and thanking you for understanding and patience.

Customer Relation Unit, KTM Intercity

 

Source: KTMB Website

50% Discount with Kad Diskaun Siswa 1Malaysia (KADS1M)

Firefly Logo
Firefly Logo

Upon our checkup on Firefly website, we found a good deal for students to take advantage of ticket discount on Firefly!

Please note that the discount only applies to flight fare. Taxes, surcharges and fees are excluded and their costs must be borne by KADS1M holders.

Since this is a 1Malaysia initiative, it is a new effort by the government and very prone to changes and abolishment in the future.

Please visit Firefly website for more information and changes in the future (if there is any).

Although Firefly uses smaller aircrafts, it allows you to have up to 20 kg of baggage allowance, apart from compliementary snacks and drinks onboard. We find it to be very convenient to customers. However, if you opt for no-frills carrier, then we think AirAsia should be your choice of airline.

Here is more information about the announcement:

All 1Malaysia Student Discount cardholders (KADS1M) will receive 50 percent discount on Y class fare on Firefly domestic flights; airport taxes, surcharges and levies are to borne by KADS1M cardholders.

This special promo is valid until 5 February 2014*.

Here’s how to take up the promotion:

  • Visit any Firefly Airport or City Ticketing Office with original KADS1M with Student ID or MyKad to make a booking, subject to seat availability
  • Provide valid email address to be entitled to online Manage My Booking facility
  • Airport taxes, fees and surcharges are borne by KADS1M cardholders
  • Full payment for the booking must be made at time of booking
  • Each booking must be made at least 2 hours before flight time
  • For booking and fare enquiries, please contact call centre 03-7845 4543 or customer_care@fireflyz.com.my.

Issues to note:

  • Bookings made less than 48 hours before flight departure are not entitled to flight time/date change. Bookings made more than 48 hours before flight departure are entitled to time/date change subject to payment of fees and fare difference.
  • If email address was provided during booking, flight date/time change can be done via Manage My Booking. Otherwise, changes must be made through call centre 03-7845 4543 or at ticketing office.
  • KADS1M cardholders are encouraged to make fare comparison between Firefly’s internet promotion fare and the 50 percent KADS1M discount fare because internet promo fares can be lower at times.

* The management of Firefly reserves the right to amend the terms and features of this promotion at any time before 5 February 2014.

Source: Firefly website

KTM Intercity Service Interrupted at East Coast

KTM Berhad Logo
KTM Berhad Logo

Some KTM Intercity services along East Coast was interrupted due to the derailment of a railcar at KM 274 between Merapoh and Chegar Perah on Monday night, as reported by a news article from BERNAMA.

One of the 10 railcars were derailed. The said train is Ekspres Wau 29, heading southbound to Kuala Lumpur from Tumpat. All 437 passengers of the train were left unhurt.

According to a statement by KTM Berhad, the services affected are: Ekspres Senandung Wau 29, Ekspres Senandung Wau 28, Ekspres Senandung Timuran 17 and Ekspres Senandung Timuran 26.

Shuttles 83 and 84 were also canceled. While these cancellations affect a huge number of customers, they can ask for full reimbursement or change their date of travel at the nearest KTM Intercity ticket counters or by calling KTM CareLine for more information.

KTM Intercity SCS Special Train Service

tren khas scs cuti sekolah - Image by KTM Berhad website
tren khas scs cuti sekolah – Image by KTM Berhad website

KTM Intercity has recently introduced a special train service that covers between KL Sentral and Ipoh at a competitive rate.

Users can buy the tickets at KTM Intercity counters located at KL Sentral and Ipoh Station. One-way journey will cost RM 25 for adults and RM 17 for children. There is no assigned seating for this service.

We were impressed by initiative from KTM to make the best out of what they currently have, we are disappointed with the uniavailability of onboard toilet for the coach. Journey between KL Sentral and Ipoh is not a short one. With a rough estimation of about two hours, quite a number of people would need to use the onboard toilet while they are on their journey. The availability of onboard toilet is very important to enable better customer experience.

However, we understand that this is probably the best solution that can come out from KTM Berhad’s management

KTM Berhad Logo
KTM Berhad Logo

KTM Berhad is one of the few service providers that are being compelled to use below-average rolling stocks, impose below-average train fares and numerous other limitations. We understand that i suffers from operational loss every year. Therefore, the government needs to improve this situation.

Railway industry in Malaysia as a lot of room for growth. Right now, only North-South highway is our transport backbone between northern and southern Malaysia. Therefore, by focusing more effort on improving rail services in Malaysia, we believe that the industry can prosper at a greater pace.

KL – Singapore High Speed Rail Link: Abe Pitches Japanese Technology to Najib

KTM Berhad Logo
KTM Berhad Logo

The Japanese Prime Minister suggested the use of Shinkansen technology in building high speed rail link between Singapore and KL during their recent meetup session, as reported by The Straits Times Asia.

Constructing high speed rail service is not easy. The government alone cannot produce a project of this magnitude without affecting other aspects of country expenditure. Therefore, initiatives and partnerships from private firms is highly encouraged to take place. Government-linked Companies (GLCs) should also move their investment arms and turn this project into a successful venture.

The establishment of high speed rail link is expected to have some degree of negative impact towards KTM Intercity service. One source said that KL – Singapore is the most profitable route for KTM Intercity. Therefore, if the rail link is established, KTM Intercity revenue might be jeopardized.

Given the fact that the fares of KTM Intercity is tightly controlled by the government, we do hope that the government does not ‘cannibalize’ its KTM Intercity service. KTM Intercity has lots of room for improvement and it is sad knowing that the government is not doing enough to propel KTM Berhad to a greater height.

We hope that KTM Berhad will have some sort of control over the proposed high speed rail link. Its current business model might be improved in order for them to carry out their business in a more logical and rational basis.