KTMB E-Ticket Booking Guide

First and foremost, log on to KTMB e-Ticket website (https://intranet.ktmb.com.my/e-ticket/login.aspx). Then proceed with the steps below.

01 whole screen 1024x488 KTMB E Ticket Booking Guide

1. When you open KTMB E-Ticket website, you will see the above screenshot.

(Click more to see the complete guide)

02 reg form empty KTMB E Ticket Booking Guide
2. If you have registered, please proceed with Step 4. If you have not registered, please proceed to step 5.
3. Please fill in the fields as shown in the screenshot.

03 register successful KTMB E Ticket Booking Guide
4. Click OK and log in using the newly-created account.

04 login info KTMB E Ticket Booking Guide
5. Fill in the username and password and click “Login”.

05 booking screen 1024x429 KTMB E Ticket Booking Guide
6. The booking screen is showed as above.

06 booking arau to kl sentral KTMB E Ticket Booking Guide
7. Fill in your origin station and destination as well as journey date.

07 booking select coach type KTMB E Ticket Booking Guide
8. Select the coach type available. When it is sold out “0” will be displayed on “Seat availability.

08 coach label box KTMB E Ticket Booking Guide
9. Fill in passenger details.

09 coach label KTMB E Ticket Booking Guide

10. Select coach label.

10 coach seat selector KTMB E Ticket Booking Guide
11. Once coach label is selected, you can choose your seat/bed in the coach.

12 payment page KTMB E Ticket Booking Guide
12. Finally, please pay fare using VISA or Mastercard.

Note:

  1. You can complete your payment by using a debit card.
  2. You need to be registered for “Verified by VISA” verification system. It is not required for all cards. However, Maybankard VISA debit requires it. Log on to maybank2u to register for Verified by VISA.

27 thoughts on “KTMB E-Ticket Booking Guide

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  6. James

    Yip same problem here, no circle bullets. I’ve tried different browsers, chrome, firefox and explorer. none have fixed the issue. so It must be their website thats broken. Ill email them and inform them.

    Reply
  7. Lean

    What will happen if I booked a ticket to KTM train online. But during the payment. the website have a problem and my transaction was not successful. But I was surprised because the payment was already deducted from my account. But I didn’t receive any notification or anything. What should I do. Hope you can help me. Thanks

    Reply
    1. LANDASAN Post author

      Dear Lean,

      You need to contact KTMB Customer service to ask for a refund. Please share with us your experience in dealing with the customer service.

      Reply
  8. Yow

    I have encountered the same problem with Lean as I have paid the ticket and have problem with the website. But I didn’t receive any notification or anything. So I need to call the Customer Service for refund?
    Thanks.

    Reply
    1. LANDASAN Post author

      I would suggest you to call them or go to KL Sentral office directly for refund. Please also specify your proof of payment.

      Reply
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  11. Neil

    It says my password and username are incorrect when I try to login.
    I registered with 2 different email accounts and had the same problem both times.
    I guess if the website doesn’t work then they have found a cheap way to fix it, don’t let anyone login!

    I can’t book a ticket. I want to go from Hat Yai in Thailand to Pedang Besar in Malaysia – can I book via Thai railways? I want to book well in advance, online.

    Reply
  12. OnE

    Hi

    I always prefer to buy KTMB ticket online but if the website is not working, you also can call 1300 885 862 and book your ticket for free. Then go to the nearest ticket counter, pay and collect your ticket.

    Reply
  13. kaiwei

    I have problem clicking the coach type !!!
    use firefox, google chrome, IE also same problem.

    pls solve this problem lah~

    Reply
  14. kaiwei

    then problem is woodland CIQ –> rengam
    the coach type hvnt show pic only show ” No data to display”
    what happend?

    Reply
    1. Ikhwan

      - Maybe there’s no train available
      – all the tickets had been sold
      – you only can purchase the ticket 1month before the trip (I also dont know how this work, sometimes it’s not really 1 month, just around 27-29 days)

      Reply

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